Ace Property Team Pty Ltd

Last updated: May 2026

1. Introduction

Ace Property Team Pty Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, social media platforms, and associated services.

This Privacy Policy applies to:

· Our website: www.acepropertyteam.com.au

· Our social media pages including Facebook, Instagram, LinkedIn, Messenger, TikTok, WhatsApp, and other platforms

· Any forms, chatbots, automated systems, or communications associated with our business

By using our website or engaging with us on social media, you agree to the collection and use of information in accordance with this Privacy Policy.

Ace Property Team Pty Ltd is a Sydney-based property investment advisory business located at Suite 1.03, Level 1, 5 Murray Rose Avenue, Sydney Olympic Park NSW 2127. We hold a real estate licence and work with everyday Australians to identify and acquire investment properties. We do not hold an Australian Financial Services Licence (AFSL). For privacy-related enquiries contact us at info@acepropertyteam.com.au.

2. What Information We Collect

We collect personal information that is reasonably necessary for our business activities. This includes contact and identity information: full name, email address, phone number, and residential address where provided. General financial information: approximate superannuation balance range, approximate property or home value range, approximate household income range, and home ownership status. We collect only broad range estimates. We do not collect exact account numbers, tax file numbers, bank details, or detailed financial statements. We do not collect sensitive information as defined under the Privacy Act 1988 (Cth) such as health, racial, or political information. We do not knowingly collect personal information from individuals under the age of 18. Usage and technical data: website browsing behaviour and interactions via Meta Pixel, device type, browser and approximate location where collected by tracking tools, ad interaction and campaign source data via UTM tracking, and cookie data and other tracking technologies used on our website.

3. How We Collect Information

We collect your personal information through ebook downloads and lead forms on our website and Meta advertising campaigns, phone calls and consultations with our team, strategy sessions and meetings, email and written communications, and automatic collection via Meta Pixel and cookies when you visit our website.

4. How We Use Your Information

We use your personal information to respond to your enquiry and book consultations, assess your general suitability for our services, provide property investment advisory and buyer’s agency services, send educational content and marketing communications via email and SMS, improve and optimise our advertising campaigns, meet our legal and compliance obligations, and maintain records as required by law. Opting out of marketing communications does not affect your right to continue receiving service-related communications relevant to an existing engagement with us.

5. Disclosure of Your Information

We do not sell your personal information. Finance partners: where you proceed with our services and require finance assistance, we may share relevant information with our finance partner ER Financial

Services (ERFS) to facilitate the finance process. This is done only with your knowledge as part of the client journey. Referral partners: where relevant and with your knowledge, we may refer your details to trusted referral partners who assist with aspects of the property investment process. Technology service providers: we use Meta for advertising and lead generation, Dotdigital for email and SMS automations, Pipedrive as our CRM, and Microsoft 365 and SharePoint for internal operations. These providers may process your data as part of delivering their services to us. Legal requirements: we may disclose your information if required by law, court order, or regulatory authority.

6. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve disputes. Where your information is no longer required we will take reasonable steps to delete or de-identify it.

7. Meta Pixel and Tracking

Our website uses Meta Pixel and may use cookies and similar tracking technologies. Meta Pixel collects data about your interactions with our website and advertisements. Data collected by Meta Pixel may be transferred to and stored by Meta on servers outside Australia. You can manage your ad preferences through your Facebook Ad Settings or at youronlinechoices.com.au. You may also manage cookie preferences through your browser settings.

8. Marketing Communications

By submitting your details through our website or lead forms, you consent to receiving educational and marketing communications from Ace Property Team via email and SMS. You can unsubscribe from emails at any time using the unsubscribe link in any email we send. To opt out of SMS, reply STOP to any message we send. Opting out of marketing does not affect service-related communications related to an active engagement.

9. Social Media and Messaging Platforms

We maintain a presence on various social media platforms including Facebook, Instagram, LinkedIn, Messenger, TikTok, WhatsApp, and others. When you interact with us on these platforms:

· Your interactions are subject to the privacy policies of those platforms

· We may collect information you provide through messages, comments, or direct engagement

· We may use platform messaging tools and chatbots to respond to enquiries

· Your public profile information may be visible to us when you engage with our content

We encourage you to review the privacy policies of social media platforms you use.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

11. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your information is stored in secure cloud-based systems including Pipedrive, Microsoft 365, and Dotdigital. No method of electronic storage is completely secure and we cannot guarantee absolute security.

12. Overseas Disclosure

Some third-party service providers may store or process your data outside Australia, including in the United States, European Union and Philippines. We take reasonable steps to ensure those providers handle your information in accordance with the Australian Privacy Principles or equivalent standards.

13. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out of date. Contact us at info@acepropertyteam.com.au. We will respond within 30 days. In some circumstances we may be unable to provide access, in which case we will explain why.

14. Complaints

If you believe we have not handled your personal information correctly, please contact us:

Ace Property Team Pty Ltd

Email: info@acepropertyteam.com.au Phone: 1300 942 240 Address: Suite 1.03, Level 1, 5 Murray Rose Avenue, Sydney Olympic Park NSW 2127 Website: www.acepropertyteam.com.au

We will investigate and respond within 30 days. If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this Privacy Policy periodically. Continued use of our website or services after changes are made constitutes acceptance of the updated policy.

16. Acknowledgement

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.